Return Policy

At Venta Theme, we strive to provide you with the best shopping experience possible. If you are not entirely satisfied with your purchase, we're here to help. Please review our return policy below for more information.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• Item must be unused and in the same condition that you received it.
• Item must be in the original packaging with all tags attached.
• Return must be initiated within 30 days of purchase.
• Proof of purchase (receipt or order number) is required for all returns.

2. Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

• Gift cards
• Final sale items
• Personalized or custom-made products
• Intimate apparel, swimwear, or other personal care items that have been opened or used

3. How to Initiate a Return

If you wish to return an item, please follow these steps:

• Contact our customer service team at info@magebit.com to request a return authorization.
• Provide your order number, the item(s) you wish to return, and the reason for return.
• Our customer service team will provide you with return instructions and a return shipping label (if applicable).
• Package the item securely, include the proof of purchase, and ship it back to us using the provided shipping label.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Exchanges

If you need to exchange an item for a different size, color, or style, please follow the return process and place a new order for the desired item. This ensures that you receive the item you want as quickly as possible.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@magebit.com with your order number and a description of the issue. We will arrange for a replacement or refund at no additional cost to you.

7. Return Shipping

Customers are responsible for paying their own shipping costs for returning items unless the return is due to a damaged or defective product. Please use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.

8. Contact Information

If you have any questions about our return policy, please contact us at:

Email: info@magebit.com
Customer Service: (Your phone number here)

Thank you for shopping with Venta Theme. We appreciate your business and are committed to providing you with high-quality products and excellent customer service.